As a key player in the IT and business services industry, we take a holistic approach with our clients because we know that all the technology in the world means nothing if it is not properly aligned with your business strategy.

Regardless of your size or experience working with IT, we can assist you in every step of the process in outsourcing your IT support. We work with each client to develop a complete picture of what makes them unique and create a detailed plan tailored to each client's specific needs. Finally, we are a firm of action and leveraging our industry expertise, help you implement your plan in the most direct and effective means possible.

In Opentech, our customers are deemed to be our business partners too. We begin with a clear understanding of the fundamental goals our clients want to achieve in their businesses. Whether we are working with you on an overhaul of your network or a new application development project, we make sure that you are involved and in control every step of the way. We are poised to undertake all your IT heartaches so that you can focus on your business, NOT business machines. Opentech's Managed Services unit is designed to provide lifecycle management for your IT environment from desktop to server support. Under the management of the Managed Services, we will be the gatekeeper fronting all your IT issues.

We document every stage of our projects and do not proceed to the next until you are fully satisfied. Our philosophy is to put forward the best and most effective solution and then let our clients choose.

Opentech’s Project Managers and Consultants are uniquely qualified to assist in the design, implementation and operation of a focused array of IT services. Our consultants have a broad level of IT and business experience, specialising in specific areas of information technology whilst being experienced across multiple business and technological disciplines.

You can be sure that our Professional Services team understands both the complexity and subtleties inherent in large-scale roll out network and system related services, as well as focused-verticals services like Business and Project Audit.

Opentech’s Delivery Model (ODM) aligns its methodology with PMI (Project Management Institute) standards depicted in the PMBOK (Project Management book Of Knowledge) Approved by ANSI as an American National Standard ANSI/PMI 99-001-2000. All project and consulting implementation will base on these industry standard and best practices on this methodology in the service delivery.

Clients are able to choose one or a combination of services packages, which is very well defined in its scope of work and deliverables before the commitment starts. Opentech’s specialisation is in the following key areas:

• Network infrastructure design, integration, audit, management and optimisation
• Project management Audit and Services
• Information Security
• Data and Communications Integration
• Enterprise Storage / Back-up Solutions
• Disaster Recovery and Business Recovery Services
• Helpdesk, Network & Dbase Administrator Outsourcing Services
• Oracle ERP and Business Intelligence Consulting and Implementation practice
• NOS Migration

We recognise that every organisation has unique issues to be tackled. In addition to our in-house expertise, the Professional Services works closely with experts in the IT industry to ensure access to strategic product plans and on-site technical support when needed. Together with our objective of having continuous involvement as well as communication at every stage with our client the knowledge shared and transferred during the engagement becomes a part of our customer’s asset.

Our commitment does not end once we have flipped the last switch. We ensure that your technical staff and employees are fully trained in any systems, services and products we provide.

To summarize the benefits of our Managed Services; we provide you with a single source of contact for full responsibilities and accountability especially so when you operate in a multi vendor environment. We are your one stop shop for all your needs regardless of the brands and technologies you are operating on. Our close alliances with the market leaders allows us to leverage on our strong partnership, strengthening our abilities to support your environment to minimize risk and maximize cost effectiveness.

Most importantly, we ensure timely and expert support and maintenance when you need it.